Frequently asked questions

GENERAL

1. What is your opening hours?


Our services are available between Monday – Friday, 8:30am – 5:30pm except Public Holiday, by appointment only.




2. Where are you located?


We have two different locations (the central and CBD area), depending on the service required and the health professionals you will be working with. To find out more, write to us at hello@load-peakyourperformance.com




4. Can my insurance cover these services?


Different insurance premium covers different services. It Is best that you consult your personal agent.




3. How much would it cost?


Depending on the services, the fees may vary. Please refer to our “Services” page for the rate for each service.




5. Do you do home visit?


To maintain our service standard and to ensure the safety of our clients/ patients, we currently provide remote and in-person services at the clinics





PROFESSIONALS

1. How is Exercise Physiologist different from Personal Trainer?


An exercise physiologist might be working as a personal trainer, but not all personal trainers are exercise physiologists.

In general, personal trainers are required to complete various certifications in their field and they are trained in designing and supervising exercise programs for healthy individuals. They usually work in fitness centres to help people improve fitness, strength, and general health.

Example of when you would see a personal trainer: If you want to start an exercise routine in the gym.

On the other hand, exercise physiologists are required to have a minimum of an undergraduate degree in exercise science or equivalent. Exercise physiologists who are accredited by a national organisation (ESSA, ACSM, CSEP, etc.) need to have practical experience in managing people with chronic medical conditions which include musculoskeletal, cardiorespiratory, and metabolic conditions. To maintain their credentials, they will also have to undergo continuing professional development every year or so (depending on the organisation). Exercise physiologist tends to work in a clinical setting, forming part of a multi-disciplinary team which may include doctors, physiotherapists, dietitians, podiatrists, etc. Aside from managing people with chronic medical conditions, exercise physiologists can work with healthy individuals for health and preventive measures, as well as providing support to athletes to help them achieve peak sports performance.

Example of when you would see an exercise physiologist: If you had heart disease and want to improve your health and fitness.




2. Do I need referral from a doctor to see the health professional (Exercise physiologist, physiotherapist, dietitian)?


Anyone can make an appointment to see the health professionals. Your doctor may recommend you to one, but a referral is not required. If you have coverage for specialist treatment, your insurance company may require a doctor’s referral. So check with your insurer to be sure.




3. How is Exercise Physiologist different from Physiotherapist?


Most people are often confused between an exercise physiologist and physiotherapist as they are quite similar; treating people with medical issues and using exercise as part of the rehabilitation process. However, how they go about the rehabilitation is different. To put it simply, physiotherapists are very “hands-on” whilst exercise physiologists are more “hands-off”.

In general, a physiotherapist would assess, diagnose and treat acute and chronic injury and conditions that affect the movement and function of the body. Apart from exercise, a physiotherapist also provides passive treatments such as joint manipulation, massage, acupuncture, etc.

On the other hand, an exercise physiologist assists people with chronic medical conditions and acute and chronic injury to better manage their condition(s) by providing specific exercise programs, lifestyle education, lifestyle and behaviour modification techniques, and health coaching. An exercise physiologist can also work with healthy individuals for the prevention of injuries, diseases, or illnesses.

As the expertise and benefits provided by the physiotherapists and exercise physiologists are different, they tend to work closely together to ensure optimal outcome and performance for their patients and clients.




4.  What is the difference between Nutritionist and Dietitian?


A nutritionist may be an individual with a tertiary qualification in the field of nutrition who can provide services in the area of nutrition, public health nutrition, policy and research, and community health. However, the term “nutritionist” is not regulated. Therefore, individuals with simply an interest in diet and nutrition, who have limited qualifications in nutrition and have not received appropriate training in medical nutrition therapy or nutrition counselling may also call themselves nutritionists.

On the other hand, a dietitian is an individual who has received a tertiary qualification in the field of nutrition and dietetics. Hence, apart from being able to provide the same services as a qualified nutritionist, a dietitian has been rigorously trained, supervised, and assessed, before being qualified to provide individual dietary counselling, group dietary therapy, medical nutrition therapy, and foodservice management. In the clinical setting, a dietitian is qualified to use medical nutrition therapy to prevent and treat different disease states to optimise the health of individuals. This includes but is not limited to providing nutrition therapy and education to people with overweight and obesity, diabetes, heart disease, liver disease, kidney disease, cancer, or who have undergone surgery. Dietitians who are accredited with national boards like the Academy of Nutrition and Dietetics in the United States or Dietitians Australia in Australia will also have to undergo continuing professional development each year to maintain their credentials.





PAYMENT

2. What is an appointment booking deposit and why the need for it?


An appointment booking deposit is a 50% upfront payment of the service to confirm your booking (except for those who bought packages). The deposit is to discourage “no-show” and to avoid denying someone else an appointment slot.




4.  What would happen to my appointment booking deposit if I need to cancel or reschedule my appointment?


The deposit is fully refundable for any cancellation at least 12 hours in advance of your scheduled appointment time. If you need to reschedule your appointment, kindly inform us in advance (at least 12 hours before your appointment time) to avoid the deposit being forfeited (refer to Question 4 under “Appointment”).




1. What are the payment methods available?


You can make payment via Bank transfer or PayNow




3. What will happen to my appointment booking deposit after my session?


Your deposit will be used to pay part of the cost of service. You will only need to pay the remaining balance after you completed your session. To avoid getting your deposit forfeited, please refer to question 4.





SERVICES

1. How long is the duration of the service?


The duration varies between services.
You may refer to our “Services” section for the duration of each services.




2. What is the purpose of the performance test?


Apart from identifying the strengths and weaknesses of your performance and monitoring how it developed over time, the tests can also provide us with an insight into your current fitness status. We can also use the information gathered from the tests to optimize your training by providing us with a direction to your training goal and needs, and for the planning and prescription of the exercise program.




3. Are the performance tests only available for people who do sports?


Performance test are available for anyone, as long as you meet the minimal requirement that varies for each test. To find out more, write to us at hello@load-peakyourperformance.com





APPOINTMENT

1. How do I make an appointment?


To schedule an appointment, you can write to us through the website’s contact form or messaging system. Alternatively, you can email us at hello@load-peakyourperformance.com




4. Under what circumstances will my appointment booking deposit or session (for packages) be forfeited?


Your appointment booking deposit or session will be forfeited if you:

- Fail to show up for your appointment (i.e. “no-show”).
- Fail to cancel at least 12 hours in advance of your scheduled appointment.
- Fail to reschedule at least 12 hours in advance of your scheduled appointment.




2. How do I cancel or reschedule my appointment?



You must inform your health professional at least 12 hours in advance of the scheduled appointment by phone, text or email, whichever is the agreed form of communication.




3.What if I am running late for my appointment?


If you arrived late for your appointment, you may continue with the session despite the shorter duration and it will be charged as a full session. If you choose not to proceed with the session by virtue of being late, we will consider this as a last minute cancellation and your appointment booking deposit or session (for those on package) will be forfeited.





PACKAGES

1. How long is the validity of the packages?


Packages are valid for three (3) months. All sessions should be utilized before the expiration date. A reminder will be sent to the clients and patients one month before the expiration date.




2. What happens to unused sessions if the package expires?


All unused sessions that have expired will be forfeited.